Privacy Policy

Privacy Policy – Silky Signatures™

OVERVIEW

This Privacy Policy explains how Silky Signatures™ (“we”, “us”, “our”) collects, uses, and protects your information when you visit silkysignatures.com or purchase from our store.
Our store is hosted on Shopify Inc. (see shopify.com). Shopify provides the e-commerce platform we use to sell our products and services.

By using our website, you agree to the collection and use of information in accordance with this Policy and our Terms of Service.

SECTION 1 – WHAT INFORMATION WE COLLECT & WHY

Information you provide

  • Checkout & account: name, email, billing/shipping addresses, phone number.

  • Payments: processed securely by our payment providers (details below).

  • Support: content of messages you send to support@silkysignatures.com.

  • Marketing (optional): email/SMS preferences when you opt in.

Information collected automatically

  • Device & usage data: IP address, browser type, time zone, pages viewed, and referral URLs to help us operate, secure, and improve the site.

  • Cookies & similar tech: used for core site functions (cart, checkout), analytics, and personalization (see Cookies section).

How we use your information

  • To process and deliver orders, provide customer support, prevent fraud, personalize your experience, improve our store, and—if you opt in—send marketing communications.

SECTION 2 – CONSENT

How we get consent
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or process a return, you consent to our collecting and using it for that specific purpose.
For secondary uses (e.g., marketing), we will ask for your explicit consent or provide a clear way to opt in.

Withdraw consent
You may withdraw consent at any time by contacting support@silkysignatures.com or using the unsubscribe links in our emails/SMS.

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY (OUR E-COMMERCE PLATFORM)

Our store is hosted on Shopify Inc. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall.

Payments
If you use a direct payment gateway, Shopify stores your card data encrypted under PCI-DSS standards. Your purchase transaction data is retained only as long as necessary to complete the transaction, then deleted. All direct payment gateways adhere to PCI-DSS requirements managed by the PCI Security Standards Council (Visa, Mastercard, American Express, Discover).
For more details, see Shopify’s Terms and Privacy:

  • shopify.com/legal/terms

  • shopify.com/legal/privacy

SECTION 5 – THIRD-PARTY SERVICES

We use third-party providers (e.g., payment processors, shipping carriers, analytics, email/SMS tools) who collect, use, and disclose information only to the extent necessary to perform services for us. These providers have their own privacy policies. We recommend you review them to understand how your information is handled.

Some providers may be located in—or process data from—other jurisdictions. Your information may therefore become subject to the laws of those jurisdictions.

Once you leave silkysignatures.com or are redirected to a third-party website or app, this Privacy Policy no longer applies.

Links
Links on our site may direct you to other websites. We are not responsible for their privacy practices and encourage you to read their policies.

SECTION 6 – SECURITY

We take reasonable administrative, technical, and physical precautions to protect your information from unauthorized access, alteration, disclosure, or destruction.
If you provide credit card information, it is protected using SSL during transfer and stored with AES-256 encryption by our payment processors. While no method of transmission over the Internet or electronic storage is 100% secure, we follow PCI-DSS and generally accepted industry standards.

SECTION 7 – COOKIES

We use cookies and similar technologies to enable core site functionality, analytics, and personalization. Examples used by Shopify include (names may vary):

  • __session_id – Stores session details (referrer, landing page).

  • _shopify_visit – Internal analytics (30 minutes).

  • _shopify_uniq – Counts visits (expires next day midnight).

  • cart – Stores cart contents (up to 2 weeks).

  • _secure_session_id – Session security.

  • storefront_digest – Auth for password-protected stores.

You can control cookies via your browser settings. Disabling cookies may affect site functionality (e.g., cart/checkout).

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state/province of residence, or you are the age of majority and have given consent for any minor dependents to use this site.

SECTION 9 – YOUR RIGHTS (SUMMARY)

Depending on your location, you may have rights to access, correct, update, delete, or restrict the use of your personal information, and to object to processing or request data portability. To exercise these rights, contact support@silkysignatures.com. We may need to verify your identity before responding.

SECTION 10 – TEXT/SMS MARKETING (IF ENABLED)

By entering your phone number at checkout or opting in via a form, you agree that we may send you order updates (including abandoned cart reminders) and marketing messages. Message frequency varies; you can opt out at any time by replying STOP. Standard message & data rates may apply.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time. Changes take effect immediately upon posting on silkysignatures.com. If material changes are made, we will note the update here so you know what we collect, how we use it, and under what circumstances we disclose it.

If our store is acquired or merges with another company, your information may be transferred so we can continue to sell products to you.

QUESTIONS & CONTACT INFORMATION

To access, correct, amend, or delete any personal information we hold about you, to register a complaint, or for more information:
Email: support@silkysignatures.com
Site: https://www.silkysignatures.com

[Re: Privacy Compliance Officer]